How can I submit a complaint?
Where can I start a complaint?
The fastest and most convenient way is to submit a complaint via our website. Find the link below that will take you directly to the application form:
After clicking on the link above you will be redirected to our website where you will be able to complete the complaint form and submit it to our customer service team. Thanks to this, we will be able to quickly respond to your request and take appropriate action to solve the problem. Thank you for using our website to file a complaint!
What does the complaint process look like?
The following steps will be taken to handle your complaint:
- Gathering the necessary materials and thoroughly investigating the case.
- Sending a response to the complaint within 14 days from the date of notification.
- Identify the actions needed to fix or resolve the problem.
- Set a convenient date for the repair.
- Carrying out repair or replacement to solve the problem.
Our team will ensure that these steps are carried out in a professional and efficient manner to resolve your complaint. We will strive to provide you with the highest quality service and fix your problem.
How long does a complaint take?
In accordance with the applicable provisions on consumer rights, we have a period of 14 days to consider your complaint. In our quest to provide a quick solution, we have generally tried to resolve complaints as quickly as possible. The dates of possible repair or replacement will be determined taking into account the availability of our specialists and your preferences as a customer.
